META’S AI QUIETLY BECAME A CUSTOMER SERVICE JUGGERNAUT — 10 MILLION BUSINESS CHATS A WEEK Meta’s business AI tools are now facilitating 10 million customer conversations per week — up from just 1 million at the start of the year — which means Zuckerberg’s bet on AI as an enterprise product is paying off at a pace that’s making the investor panic from last earnings season look pretty silly in retrospect. That’s 10 million times per week that a small business is letting a robot handle their customers instead of a human being — and apparently the customers don’t mind, or at least aren’t complaining loudly enough to stop the trend. Keywords: Meta AI business, Meta chatbot, AI customer service, WhatsApp AI, enterprise AI